Privacy Policy

Last updated: 14 October 2026

1. Who we are

Swift & Sons Roofing Ltd is responsible for the personal information described in this policy.

This policy explains how we collect and use information when you visit www.swiftandsons.co.uk, contact us, request a quotation or use our roofing services.

For privacy enquiries or requests, contact:

Email: admin@swiftandsons.co.uk
Telephone: 01280 460443
Postal address: 11b Boundary Road, Brackley, NN13 7ES

2. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.

• Your property address and postcode.

• Details of your enquiry and proposed roofing work.

• Correspondence, quotations, contracts and appointment details.

• Photographs and inspection records relating to your property.

• Billing information, invoices and payment records.

• Website technical information, such as your IP address, browser type and pages visited, depending on the cookies and tools enabled.

Please only provide information relevant to your enquiry. Avoid including sensitive personal information unless it is necessary and we have discussed how it will be handled.

3. Where information comes from

We usually collect information directly from you through our website forms, emails, telephone conversations and dealings with you.

We may also receive relevant information from someone arranging work on your behalf, such as a landlord, housing association, managing agent or main contractor.

4. How and why we use information

We use personal information for the following purposes:

Enquiries and quotations: to respond to requests, arrange inspections and prepare quotations. Where you are considering a contract with us personally, this is necessary to take steps at your request before entering into that contract. For business contacts and other enquiries, we rely on our legitimate interest in responding to enquiries and managing business relationships.

Delivering roofing services: to schedule work, communicate with you and fulfil our agreement. We rely on performance of a contract where you are personally a party to it, or our legitimate interest in delivering work and coordinating with customers and property contacts.

Accounts and records: to manage payments, maintain accounting records and meet applicable tax and legal requirements. We rely on legal obligations and our legitimate interest in managing our business finances.

Complaints and guarantees: to investigate concerns, administer guarantees and establish or defend legal claims. We rely on our legitimate interest in resolving issues and keeping appropriate evidence, and legal obligations where applicable.

Website security: to maintain the website, prevent misuse and investigate technical problems. We rely on our legitimate interest in protecting our website and its users.

Where we rely on legitimate interests, we consider the impact on your privacy and balance our needs against your rights.

If you do not provide information needed to arrange or carry out work, we may be unable to provide a quotation or service.

5. Marketing and newsletters

If you subscribe to our newsletter, we use your contact details to send the updates you have requested, relying on your consent.

You can withdraw your consent at any time using the unsubscribe link or by contacting us. Withdrawing consent does not affect the lawfulness of earlier use.

Submitting an enquiry does not automatically subscribe you to our newsletter.
 
6. Who we share information with

Where necessary for the purposes above, we may share relevant information with:

• Operatives, subcontractors and suppliers involved in your work.

• Providers of website hosting, email, job management, accounting and IT services.

• Accountants, insurers and professional advisers.

• Guarantee providers or certification bodies where relevant to your project.

• Authorities or other organisations where disclosure is legally required.

Our website is hosted through Wix. We also use Fergus for job management and QuickBooks for accounting.

We limit information shared to what is needed for the relevant purpose. We do not sell your personal information.
 
7. International transfers

Some technology providers may store or access personal information outside the UK.

Where this happens, we must ensure that the transfer is covered by an applicable UK adequacy arrangement or appropriate safeguards, such as approved contractual protections.

You can contact us for information about the safeguards relevant to your data.
 
8. How long we keep information

We keep personal information only for as long as reasonably necessary for its purpose.

We assess retention by considering:

• Whether an enquiry remains active.

• The duration of our customer relationship and any outstanding work.

• Applicable accounting and tax record requirements.

• Any relevant guarantee or certification period.

• The need to deal with complaints, disputes or legal claims.

Records needed to administer a long-term guarantee may be kept for the guarantee period. This does not mean we keep every item of customer information for that entire period.

When information is no longer needed, we securely delete or anonymise it. We may retain limited records of marketing opt-outs to ensure we respect your preferences.
 
9. Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

Access is limited to people and service providers who need the information for their work. No online system can be guaranteed completely secure.
 
10. Cookies

Our website uses cookies and similar technologies to support its operation. Depending on the features enabled, these may also be used for analytics or marketing.

Our cookie notice and settings explain the technologies in use and the choices available. Where consent is required, optional technologies should only operate after you agree.

You can change your choices through the website’s cookie settings. Browser settings can also restrict cookies, although this may affect website functionality.
 
11. Your rights

Depending on the circumstances and the lawful basis used, you may have the right to:

• Request access to your personal information.

• Have inaccurate information corrected.

• Request deletion of information.

• Restrict how information is used.

• Object to processing based on legitimate interests.

• Receive certain information in a portable format.

• Withdraw consent where we rely on it.

You can object to direct marketing at any time.

To exercise your rights, contact us using the details above. We may need to verify your identity before responding.
 

12. Privacy complaints

If you have concerns about how we handle your information, please contact us so we can investigate and respond.

You can also complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.
 

13. Changes to this policy

We may update this policy when our practices or relevant requirements change. The latest version will appear on this page with an updated date.